Our Commitment to You

At Myperhour, we are dedicated to providing exceptional customer support to ensure a smooth and rewarding experience for all our members. Our support policy outlines how we assist you and address any concerns or issues you may encounter while using our platform.

Support Channels

We offer multiple support channels to cater to your needs:

Email Support: Reach out to our support team via email at help@myperhour.com for any inquiries or assistance. We aim to respond to all emails within 24 hours.

Live Chat: For real-time assistance, use our live chat feature available on the website. Our support agents are available from 9 AM to 9 PM (GMT) Monday to Friday to help you with any immediate concerns.

Help Center: Visit our Help Center for a comprehensive collection of articles, FAQs, and guides that cover common questions and issues. It’s a great resource for finding quick answers and troubleshooting tips.

Community Forums: Join our community forums to connect with other members, share experiences, and get advice. Our support team monitors the forums and provides assistance when needed.

Support Response Times

Email Support: We strive to respond to all email inquiries within 24 hours. During peak times, response times may be slightly longer, but we aim to address all issues as quickly as possible.

Live Chat: Our live chat agents are available to provide immediate assistance during operational hours (9 AM to 9 PM GMT, Monday to Friday). Outside these hours, you can leave a message, and we will respond as soon as possible.

Issues We Can Help With

Our support team is equipped to assist you with a wide range of issues, including but not limited to:

.Account setup and verification
.Troubleshooting login problems
.Navigating the dashboard and platform features
.Understanding and completing offers and tasks
.Payment and withdrawal queries
.Reporting technical issues or bugs
.Providing information on our referral program
Escalation Process

If you are not satisfied with the initial resolution provided by our support team, you can escalate your issue by requesting further assistance. Our escalation process ensures that your concern is reviewed by a senior support agent or manager:

Submit a Follow-Up: Reply to the original support email or chat and indicate that you would like to escalate the issue.

Senior Review: A senior support agent or manager will review your case and work towards a satisfactory resolution.

Resolution: We aim to resolve escalated issues within 48 hours, providing clear communication throughout the process.

Feedback and Suggestions

We value your feedback and suggestions as they help us improve our services and support. If you have any ideas or comments, please feel free to share them with us via email at help@myperhour.com or through our feedback form on the website.

Privacy and Confidentiality

Your privacy is important to us. All support interactions are conducted with the utmost confidentiality. Any personal information you provide will be handled in accordance with our Privacy Policy.

Contact Us

For any support inquiries or assistance, please don't hesitate to contact us through any of the following channels:

Email: help@myperhour.com 

Live Chat: Available on our website

Help Center: Visit Help Center

Community Forums: Join Forums

Thank you for choosing Myperhour. We are here to support you every step of the way!

Myperhour Support Team